Privacy Policy

PRIVACY NOTICE AND INFORMED CONSENT

CONSENT TO PROCESS PERSONAL INFORMATION

In Terms of the Protection of Information Act, 4 of 2013 (POPIA) & The European Community General Data Protection Regulations (GDPR)

Sue-Lee Henning Counselling

Introduction: At Sue-Lee Henning Counselling, we are committed to protecting your privacy and ensuring that your personal information is handled with care. This Privacy Notice and Informed Consent Notice outlines how we collect, use, disclose, and protect your personal information when you use our website, products, and services. By accessing or using Sue-Lee Henning Counselling, you consent to the practices described in this Privacy Notice.

DEFINITIONS:

Personal Information: Any information that can be used to identify an individual, such as name, contact details, medical history, or other relevant details.
Processing: Any operation or set of operations performed on personal information, whether automated or manual, such as collection, recording, organization, storage, adaptation, alteration, retrieval, consultation, use, disclosure, dissemination, alignment, combination, blocking, erasure, or destruction of data.
Data Subject: The individual to whom the personal information relates.
Data Controller: The entity or person who determines the purposes and means of processing personal information.

INFORMATION WE COLLECT:

Personal Information: When you use Sue-Lee Henning Counselling, we may collect personal information that you provide to us, such as your name, email address, and other contact information when you sign up for an account, contact us, or participate in surveys or promotions.
Usage Information: We may collect information about your use of Sue-Lee Henning Counselling, including your IP address, browser type, operating system, and the pages you visit. We may also collect information about how you interact with our services, such as the content you view, the links you click, and the search terms you enter.
Cookies and Similar Technologies: We use cookies and similar technologies to collect and store information about your interactions with Sue-Lee Henning Counselling. Cookies are small data files that are placed on your device to track and improve your experience on our website.

HOW WE USE YOUR INFORMATION:

Provide and Improve Services: We use your personal information to provide and enhance our services, customize your experience, and respond to your requests.
Communicate with You: We may use your contact information to send you updates, newsletters, promotional materials, and other communications related to Sue-Lee Henning Counselling. You can opt out of these communications at any time.
Analytics and Research: We use usage information and analytics to understand how our website and services are used, diagnose technical issues, and improve our offerings.
Legal Compliance: We may use your information to comply with legal obligations, resolve disputes, and enforce our terms and policies.

DISCLOSURE OF YOUR INFORMATION:

We do not sell your personal information to third parties. However, we may share your information with trusted third parties for the following purposes:

Service Providers: We may share your information with service providers who help us operate and improve Sue-Lee Henning Counselling. These providers have access to your information only to perform their functions and are bound by confidentiality obligations.
Legal Requirements: We may disclose your information if required by law, in response to a legal request, or to protect our rights, privacy, safety, or property.
Business Transfers: In the event of a merger, acquisition, or sale of all or part of our assets, your information may be transferred as part of the transaction.

SECURITY:

We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no data transmission or storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure, please contact us immediately.

YOUR CHOICES:

Cookies: Most web browsers allow you to control cookies through their settings. You can opt out of non-essential cookies.
Communication Preferences: You can opt out of receiving promotional emails from us by following the instructions provided in those emails or by contacting us.

CHANGES TO THIS PRIVACY POLICY:

We may update this Privacy Policy to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting a revised version on our website or through other means.

YOUR RIGHTS AND CONTACT INFORMATION:

By using our website and providing your personal information, you acknowledge that you have read, understood, and consent to the terms of this Privacy Notice and Informed Consent. If you have any questions, concerns, or requests regarding this Privacy Notice or wish to exercise your rights related to your personal information, please contact us at info@sueleecounsellor.co.za.

Effective Date: 28/03/2024